Shipping policy

Welcome to westonfinchs! We are dedicated to providing a seamless shopping experience for our customers across the United States. Below are the details of our shipping policy, delivery timelines, and customer support standards, structured in compliance with U.S. e-commerce best practices.

1. Free Shipping Eligibility
Free shipping is available for eligible orders as shown at checkout under the applicable store rules. Shipping costs, if any, will be clearly displayed before you purchase. No hidden fees apply.

2. Order Processing & Delivery Timelines
Processing Time: Orders are typically processed and packed within 1–2 business days after payment confirmation.

Estimated Delivery Time: Once dispatched, your order will be delivered within 2–4 business days via our reliable logistics partners.

Note: Delivery times are estimates and may vary slightly during U.S. public holidays (such as Thanksgiving, Christmas, or New Year) or during peak promotional seasons.

3. Delivery Date Disclaimer & Customs Duties
All delivery dates provided are estimated only and are not guaranteed. Actual delivery may be affected by:

Carrier delays or operational issues

Severe weather conditions

Incorrect or incomplete address information

Public holidays or weekends

Customs inspections (for international shipments, if applicable)

Other events beyond our reasonable control

Customs Duties & Import Taxes: Customers are responsible for any customs duties, import taxes, or other fees imposed by the destination country, unless otherwise stated at checkout. We appreciate your understanding and patience in such circumstances.

4. Order Tracking
Once your package is handed over to the courier, you will receive a shipping confirmation via email and/or SMS. This will include a tracking number and a link to monitor your delivery status in real time.

5. Customer Support & Response Time
Response Standard: Our support team will review and respond to all shipping inquiries, order updates, or delivery issues within 1 to 2 business days.

Working Hours: Customer service operates between business days only (Monday to Friday, excluding U.S. federal holidays). Inquiries submitted during weekends or holidays will be processed on the next business day.

6. Delivery Attempts & Customer Responsibilities
To ensure successful delivery, please provide an accurate and complete shipping address and a valid U.S. mobile phone number at checkout.

Failed Delivery: The courier will attempt to contact you to schedule delivery. If they cannot reach you after multiple attempts, or if the address provided is incorrect or incomplete, the package may be returned to our warehouse.

Resolution: Orders returned due to unreachable customers or incorrect addresses will be cancelled. If you still wish to receive the items, you will need to place a new order with correct contact details.

7. Damaged or Missing Items
Please inspect your package carefully upon arrival. If your parcel arrives damaged or if any items are missing, you must report it to our customer support team within 72 hours (3 business days) of delivery. Please provide your order number along with clear photos/videos of the unpackaging and the received items.

8. Contact Us
If you have any questions regarding your delivery, please reach out to us through our official channels:

Email: support@westonfinchs.shop

Telephone: 7576332183