Refund policy

Refund and Return Policy

Effective date: August 8, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@westonfinchs.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@westonfinchs.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@westonfinchs.shop.

30-day return window

You may request a return within 30 calendar days after the delivery date. This window applies to change-of-mind returns as well as returns for damaged, defective, incorrect, or materially misdescribed items. Contact us before sending anything back.

Return conditions

Items must be unused, unworn, in the same condition as received, and returned with original packaging, tags, seals, and documentation where applicable. Items marked final sale or clearance are not returnable unless they are defective, damaged, incorrect, or materially misdescribed.

For hygiene and safety, opened underwear, swimwear, bodysuits, socks, cosmetics, and personal-care items are not returnable unless they are defective, damaged, incorrect, or materially misdescribed.

Return shipping and fees

For an eligible change-of-mind return, the customer is responsible for the return shipping cost. For a defective, damaged, incorrect, or materially misdescribed item, we will provide a return method at no cost to the customer. Original shipping charges are non-refundable for change-of-mind returns and are refundable when the return is caused by our error.

How to initiate a return

Contact Customer Support by email at support@westonfinchs.shop or by telephone at 2012136495 within 30 days of delivery.
Provide your order number, the item(s) you want to return, the reason, and photos or video evidence when relevant.
Wait for written approval and return instructions. Do not send an item to an address not supplied by our team.
Pack the item securely, use the instructed carrier, and keep the tracking receipt.

We review return requests within 1 to 3 business days.

Refund processing

Once the return reaches our warehouse and passes inspection, we will email you the approval or rejection decision. Approved refunds are credited to the original payment method. We process approved refunds within 10 business days; your bank or card issuer may need an additional 7 to 14 business days to post the credit.