Refund policy

1. Return Window & Consumer Rights

You have 30 calendar days from the date of receiving your item to notify us of a return request.  Requests made after the applicable period will not be accepted.

2. Return Eligibility

We accept returns only for items that are:

Damaged upon arrival

Defective or malfunctioning

Incorrect item received

Misdescribed or not as advertised

We do not accept returns for change of mind, buyer's remorse, or any other reason not covered above, except where required by applicable local laws. To be eligible, the item must be in the same condition as received (with original packaging, tags, and seals intact, where applicable) and you must contact us before sending anything back.

Non-returnable items (unless defective or incorrect): For hygiene and safety reasons, we cannot accept returns on underwear, swimwear, bodysuits, socks, cosmetics, personal care items, or items purchased under final sale/clearance promotions, except when the item is confirmed to be defective or not as described.

3. Return Shipping & Fees

If your return is approved due to our error (defective, damaged, incorrect, or misdescribed), we will arrange a free courier pickup from your location at no cost to you, and we will initiate the refund process within 2 business days after the returned item is inspected.

Original shipping charges paid at the time of purchase are non-refundable, unless the return is a result of our error.

4. How to Initiate a Return

Contact our Customer Support team via Email at support@westonfinchs.shop or Telephone at 7576332183.

Provide your Order Number, the item(s) you wish to return, and the reason (with photo/video evidence if applicable).

Important: Do not ship any item back without our prior approval. Our team will review your request within 1 to 3 business days and provide further instructions. Unauthorized returns may be rejected.

5. Refund Processing & Timelines

Once your return is received at our warehouse and inspected, we will notify you of the approval or rejection. If approved, we will initiate the refund process within 2 business days after the inspection is completed. The refund will be credited back to your original payment method (Credit/Debit Card). Please allow 7 to 14 business days for the refund to appear in your account, as the actual posting time depends on your bank or card issuer.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order separately.

7. Contact Us

For any questions regarding returns or refunds, please reach out:

Email: support@westonfinchs.shop

Telephone: 7576332183

8. Policy Updates

This return and refund policy is effective as of the date posted and may be updated from time to time. The version published on our website at the time of your purchase applies to your order.