FAQ

When Will My Order Ship?

Orders are usually processed and shipped within 1–2 business days of purchase. Estimated delivery time is 2–4 business days after shipment.

How Do I Track My Package?

We'll email you a tracking number once your order ships. Visit the carrier's website and enter the number to view real-time status.

Why Can't I Track My Order on the Website?

Tracking information may take 2–5 business days to appear after the carrier updates it. If you don't see anything yet, please check again in 1–2 days.

Why Is My Shipment Status Not Updating?

Delays can happen due to weather, customs, or carrier backlogs. We appreciate your patience.

For full details on shipping and delivery, please refer to our complete Shipping Policy.

Is Shipping Free?

Yes – free shipping is available for eligible orders, as shown at checkout under available delivery options.

What Payment Methods Do You Accept?

We accept PayPal, Credit Card (Visa, MasterCard, Discover, American Express), and Debit Card.

What Is Your Return Policy?

We accept returns only for damaged, defective, incorrect, or misdescribed items. You must contact us within 30 days of receiving your order. Please do not return anything without our prior approval.

Return shipping costs are your responsibility, unless the return is due to our error (e.g., defective or incorrect item), in which case we will cover the return shipping costs. Original shipping fees are non-refundable unless the return is due to our error.

Cosmetics, lingerie, underwear, and shapewear are final sale for hygiene reasons, unless confirmed defective or not as described.

For full details on returns and refunds, please refer to our complete Return & Refund Policy.

Are There Any Additional Fees I Should Be Aware Of?

For international orders, you may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are your responsibility unless otherwise stated at checkout. Please check with your local customs office for more information.

Note: This FAQ provides a quick overview. For complete details, please refer to the full policy pages linked at the bottom of westonfinchs.